Corporate Social Responsibility

Over the last few years, Autogrill has increasingly focused on developing sound corporate social responsibility practices. The intent is to consider all social aspects of our organisation and the impact of our activities on the community and the environment, while seeking to raise stakeholder awareness about these issues. For Autogrill, sustainability is also an important way of involving and motivating our workers, as well as an innovation driver that will sharpen our competitive edge. For several years now we have been providing stakeholders with a Sustainability Report, prepared on the basis of international standards set by the Global Reporting Initiative (GRI-G3). The 2008 report gives stakeholders additional insight into how we manage the many aspects related to the nature and characteristics of our business segments. The structure of the new report reflects the philosophy of Afuture, Autogrill's project to instill a conception of the business founded on sustainability and on the quest for ways to better meet the needs of all who interact with our Group. The purpose of Afuture is to lead Autogrill towards a tomorrow built on the sustainable use of the earth's resources and the consumption of natural, alternative forms of energy. It is also a model for constructing and nurturing relationships, aimed at achieving a proper balance between the social, economic and environmental aspects of development and guiding the Group toward greater sustainability in general. The information provided here supplements the full Sustainability Report, available online at

Human resources

The Autogrill Group employs 70,404 individuals around the world. The increase on 2007 (66,820) reflects the acquisition of the rest of Aldeasa and 100% of World Duty Free, which has reinforced our global leadership in food & beverage and retail services for travellers. Our business is affected by seasonal factors, with peaks in activity during holidays and vacation periods, which vary around the globe. Flexibility is therefore paramount, starting with the flexibility we offer our staff. To ensure that our operations are well managed and efficiently organised, especially during these periods, we take pains to use our employees' time wisely. Through collective bargaining in each country, we offer part-time contracts and organise work in weekly shifts, to achieve the best possible balance between work and family. Employees are our main resource, both as the driving engine of the business and as the basic point of contact with consumers. Respect for people, fair treatment, development of individual skills, teamwork, continuous training, and open communication are therefore key values for Autogrill. Our constant geographical expansion has signified broader responsibilities and an ever greater need to consider the cultures, laws and traditions of the countries where we operate and the people we employ.

Some of the initiatives we pursue in this regard are as follows:

  • Social Accountability 8000 certification for Autogrill S.p.A., demonstrating our commitment to human rights and workers' rights and to preventing child exploitation, while ensuring a safe and healthy place of work;
  • OHSAS 18001 certification for World Duty Free Europe Ltd., which promotes a safe and healthy workplace by maintaining an infrastructure that allows it to systematically monitor health and safety risks, reduce hazards, foster regulatory compliance and improve overall standards;
  • diversity management programmes that value women and foreign workers.

Health and safety in the workplace

Autogrill considers health and safety in the workplace to be a fundamental priority for each and every employee. It constantly endeavours to find procedures and technology that will guarantee the highest standards of worker safety and to organise specific training programmes. It has incorporated Italy's worker health and safety regulations (Legislative Decree no. 81 of 9 April 2008) into its operating procedures and in the Organisational Model pursuant to Legislative Decree 231/2001.


Autogrill's commitment to the environment led it to conduct initiatives in 2008 based on the philosophy of the Afuture project, demonstrating its care for natural resources and making its locations comfortable and inviting. The focus of the project is to help the environment and cut costs by improving everything from the store itself (structure, interior fixtures, lighting, air conditioning, water supply, furnishings, equipment) to what it sells (selection of raw materials, reduction and recycling of packaging). Store innovation is focused on three main aspects: energy efficiency of the building; improvement in plants and systems, including the use of renewable energy (geothermal, solar, etc.); and ease of access and the customer experience.

The more significant projects carried out are described below. Mensa di Ravenna (E45) and Viverone Nord and Sud (Ivrea-Santhià link road on the A5) are the Group's first "green-built" locations. A defining element of both is the use of geothermal power, through a direct exchange system with vertical probes, considered to be one of the best means of long-term energy conservation and of reducing environmental impact. During the expansion to four lanes of the A4 between Milan and Bergamo, Autogrill added a high-efficiency energy plant to its "bridge" location across the motorway at Brembo, to overhaul the HVAC system of the entire complex. The new trigeneration plant combines cogeneration with the use of heat to produce industrial cooling.